FAQs

What are your business hours?

We are open for business Monday through Friday from 7:00am - 7:00pm and Saturday from 8:00am - 4:00pm. We are able to take appointments for oil changes and other light service items from 8am -6pm. 

Can I drop my car off after hours?

Yes we have a night drop slot in our garage door.  Simply fill out the envelope, lock your car and put the keys into the envelope.  We will call you in the morning if we need more detailed information.

 Do you have a shuttle service?

Yes, we offer free shuttle service for our customers at no cost within a 5 mile radius. Our shuttle runs from 7am - 6:30 pm.

Do I need to make an appointment for my vehicle to be serviced?

Although we do accept walk-ins, it is always a good idea to make an appointment beforehand.  You can make your appointment by calling us at 703-802-6300 or by clicking the "Request Appointment" link above.

Is there a customer lounge where I can wait while my vehicle is being serviced?

Yes, we have a comfortable customer louge where you can relax and wait for your vehicle to be ready.  You can also take advantage of our free Wi-Fi while you wait.

What types of payment do you accept?

We accept all major credit cards (Visa, Mastercard, Discover and American Express), but you may also pay with cash or check if you wish.

Can I request a written estimate prior to my vehicle being serviced?

Yes, we understand that in these economic times some customers may desire a written estimate beforehand.  We will gladly supply a written estimate to you if you request one. If we need to perform diagnostics, there will be a charge for that. If we simply need to d a visual inspection then there is normally no charge for an estimate. We try to avoid giving estimates over the phone because we want to be as accurate as possible when we are talking about your money.

Will the work done on my vehicle be guaranteed?

All customers will receive a 12 month/12,000 mile service guarantee from Casey's Automotive for all parts and service performed on your vehicle unless otherwise noted. Some parts suppliers offer longer warranties and we are happy to extend those warranties to you as well.

Does Casey's Automotive perform vehicle emissions inspections and Virginia safety inspections?

We are a State Safety Inspection station and we area certified Emission Repair facility. We do not perform emission inspections, however if the vehicle is being left for service during the day, we can accomodate getting the emission inspection done for you as a courtesy. 

My "Check Engine Light" came on, how serious is this?

Check Engine Lights may be activated for a variety of reasons and it is difficult to tell what the problem is unless you have it diagnosed by a professional.  Delaying your vehicle from being properly diagnosed may require you to have further repairs performed and/or lower fuel mileage. Usually the chack engine light does not require immediate repair, unless you note it is flashing. Simply call us and we will advise you on how to proceed.

I have a new car. Do I need to take it to the dealer for service?

Federal Law prohibits any vehicle manufacturer from making you buy its parts to preserve the warranty. The only exceptions are (1) if the manufacturer gives you the parts for free, or (2) if the Federal Trade Commission has published a notice that the manufacturer's parts are required. If a car dealer service rep ever tells you that using non-original parts will void your warranty, call his bluff. Make him put it in writing. And then insist that he give you the parts for free.

Those are your rights, as guaranteed by the Magnusson-Moss Warranty Improvement Act. For the highest quality replacement parts in the aftermarket, ask for a Standard Motor Products brand when the choice is yours.

Magnusson Moss Warranty Act
US Code - Title 15, Chapter 50, Sections 2301-2312 Section 2302. Rules governing contents of warranties Sub-paragraph C & E (c) Prohibition on conditions for written or implied warranty; waiver by Commission No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if - (1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and (2) the Commission finds that such a waiver is in the public interest. The Commission shall identify in the Federal Register and permit public comment on, all applications for waiver of the prohibition of this subsection, and shall publish in the Federal Register its disposition of any such application, including the reasons therefore. (e) Applicability to consumer products costing more than $5. The provisions of this section apply only to warranties which pertain to consumer products actually costing the consumer more than $5.