We have been going to Casey's ever since it opened. Through the years, we have found them to be honest, reasonably priced, and thorough. The work has been done correctly the first time. The turnaround on the cars has also been very timely. If there is a delay, we have been told promptly and the reason why (usually a part has not been available). There have been times when Casey's has tried to fix a problem, could not because it was something the dealer had to do, and returned the car to us without charge. This has happened several times. I would recommend this business to everyone without hesitation.
04:12 22 Jan 21
They got me in and my truck repaired within a day. They were honest about what was needed and what upcoming maintenance would be needed and when. Their pricing is good as well
03:28 20 Jan 21
I had been going to my regular car shop for about 5 years but was never satisfied with the service I received. It seemed like they would charge services at random and would make the bill extremely pricey every time I went to get my car checked out. I decided on a whim to try out Casey’s Automotive and I don’t regret it at all. They were incredibly friendly and their service was insanely fast. They even send you a link with an overview of your car and what services they suggest. They give you descriptions for the issues your car may have, which is great for me since I’m an idiot when it comes to cars, and give you the option to accept or decline offered services. I’m definitely coming back and have already recommended them to other people!
17:56 19 Jan 21
Our ‘09 accord made the worst squealing noise every time it was in reverse. We’ve taken it to another “honest” mechanic and after spending over $1k, we just gave up. We took it to Casey’s for general maintenance and they advised us to replace our rotors and pads and now the squeal has magically disappeared.They are great at what they do!
14:37 12 Jan 21
20:00 28 Dec 20
Clean and friendly and service done in a timely fashion
15:58 28 Dec 20
Casey’s in Chantilly is the best mechanic shop in the area. I’ve been a customer there for over 4 years now. Their service reps are always friendly and willing to take their time explaining the reasoning behind the work that they recommend needs to be done. Their system of texting you an estimate and breakdown of costs and services is the best I’ve seen and sets them apart from other large shops. Now you can even approve/deny work via the link they send. It’s efficient and adds to the top notch auto and customer service they provide!
15:55 28 Dec 20
17:18 27 Dec 20
22:29 23 Dec 20
So get this... my car battery died in my driveway. Casey’s jumped the battery, drove it to their Sterling shop, found the battery was under warranty, and replaced it for free. That’s not unusual. But what’s cool is that they ran their diagnostic test to see how things were in general. They said they found nothing amiss. That’s honesty. They could have easily said something needed replacing or adjusting in order to make at least a small profit on this transaction, but they didn’t and that’s honesty. Now here’s where their amazing customer service comes in...they made no profit on this transaction and yet they were willing to drive the car back to my house when they were done! I said “why would you do this?” They said “ well, some people are wary of leaving their homes during Covid and we don’t want them to feel uncomfortable”. That’s customer service. That’s how you build a loyal customer base. Thanks, Casey’s!
18:23 23 Dec 20
We've been taking our vehicles to Casey's for over 10 years and I recommend them to anyone who asks me where to go for vehicle maintenance/repair work. They're extremely honest and reliable and always helpful. They've done everything from general oil changes, fluid flushes, diagnosing and fixing problems, new tires, rotating tires, new battery to helping me figure out what kind of lift kit to do for my truck (and they do all that work too!). They talk through everything with you and go over the associated costs - and if you don't understand, you can call them back and they'll go over it again and again until you do. Bryan and Brendan and everyone who works there are great to deal with and do everything they can to be a great business to deal with. They have a great waiting room too - although I don't use it because they also offer after hours/night drop off and that works better for me. Seriously, if you've used Casey's and you feel like you can't rate them 5 stars - the problem's you, not them.
17:02 22 Dec 20
I've officially switched over to Casey's for servicing all my cars. Prices are reasonable. Quality of car service great. People are honest and friendly. They offer drop-off and pick-up services. They even have loaner vehicles. And they have a great customer waiting area.
14:07 21 Dec 20
20:23 15 Dec 20
21:43 14 Dec 20
Casey’s is a fantastic shop where every interaction has been professional, positive, and honest. Quality work done with integrity is their calling card.
17:51 14 Dec 20
01:55 08 Dec 20
Reliable, quality service along with great customer service. My go-to auto shop. Thank you to everyone at Casey’s!
19:40 02 Dec 20
14:26 18 Nov 20
Whatever service I need to be performed on my car, whether it's a standard oil change, replacing tires, or general maintenance, the only place I bring my car is to Casey's Automotive. They have great service, friendly employees, all around the best experience I've had at an autobody shop.
17:42 14 Nov 20
Casey’s is a hidden gem! I’m mad I didn’t find them sooner! We brought in our Camaro to get checked out because it was clanking and making weird sounds! They got us in the same day, checked it out, ordered parts and we had our car back quickly! The staff was very friendly and pleasant to work with.. Their prices are honest and fair and the work is amazing! We are a military family and to top it off they gave us a military discount which is more than appreciated! We will definitely be forever customers!
23:23 09 Nov 20
Casey's is my go to shop. The team is very personable. They've been there for me when I had major mechanical failures to routine maintenance. And when I say "they've been there for me", I mean they guarantee their work and will get it done right. Their services are competitively priced and they only recommend services that are necessary. I've taken my cars to other shops and dealerships in the past. And I always felt like I was being taken for unnecessary repairs. I know I can TRUST Casey's. They're my shop.
18:13 06 Nov 20
15:37 02 Nov 20
These guys are AWESOME! Took our car in for a second opinion and they gave us the most detailed assessment on what was wrong with the car, what needed to be cared for immediately, and what could wait for a bit. They took the time to make sure we understood everything they were saying and showed us pictures of what they found. They were really accommodating to our hectic work schedules and got the maintenance done ridiculously fast. We've already been recommending them to our friends!
15:33 02 Nov 20
Honest repair shops are hard to come by. I was referred to Casey's by a friend. My front brakes needed to be replaced and they gave me the option of doing the rear brakes at the same time or wait until my next oil change as they had some additional life left in them. Everything was explained clearly and my receipt was detailed. If you are looking for mechanics you can trust, you found them here.
We aren't your typical therapists!
14:19 30 Oct 20
We love this place. Very honest, upfront, never had any surprises. Won’t go anywhere else.
02:59 29 Oct 20
Really great work...everything was done ahead of schedule, all the work needed to be done was completely explained in full detail...there were no surprises. Casey's will continue to be our go to place for our automotive needs.
13:43 28 Oct 20
Consistently excellent service! I had a hard time finding a shop I could trust after moving to the area and Casey’s has delivered every time.
22:02 20 Oct 20
Ho hum...more polite, honest advice and quality service. Always satisfied with their results.
20:52 20 Oct 20
19:17 20 Oct 20
11:34 13 Oct 20
Great service and great professionalism. Wanted to get my Jeep lifted and add some modifications. Brendan at the Chantilly location walked me through the process delivered an amazing finished product. 2.5 Rough Country Lift installed and new tires and wheels mounted and balanced. Hands down, best automotive experience I’ve ever had!
02:10 13 Oct 20
We have used Casey's Automotive for years! We are impressed with their professionalism and customer focused service.
16:16 12 Oct 20
15:25 08 Oct 20
Great Customer service
18:38 24 Sep 20
11:36 23 Sep 20
17:26 21 Sep 20
14:22 17 Sep 20
First time at Casey's and found them amiable, honest and the inexpensive repair to my H3 Hummer compared to the dealer's prices! Appears like I'll be returning to this business more often.
15:06 14 Sep 20
I have used Casey's several times in the past. This was the first time I have used their pick-up service. They came to my house to pick up my vehicle for service and brought it back once service was complete. They complied with all health care concerns and requirements. Communications wqere great. As always I feel that I received excellent service. That is why I keep going back.
Wade Beckwith Jr
12:36 08 Sep 20
Mr. Brendan and his team, the BEST in VA! Finding a mechanic is easy, but finding the ones who only want to excel and give you the best quality of work, turn no where else but Caseys. My family has been going to them for over 3 yrs, they always are professional, great work, and very appreciative of our business. If you are looking to keep your vehicle in the best condition possible, look no where else but Caseys.
17:23 05 Sep 20
22:53 02 Sep 20
I have been going to Casey's in Chantilly for about a year and I have been very happy with the service and with the professional staff. I recommend that you take your car to them and it will be worth the trip!
17:05 02 Sep 20
Took my car for a couple of trouble lights I could not clear and to have the State Inspection completed. Casey’s certainly did a thorough job reviewing the car and provided a clearly developed report including pictures of the areas of concern. They were timely, professional, polite and the shop was very clean. They completed the work we identified and delivered the car in good working order. My only comment would be that the pricing I received for the work completed I thought was a little above market. Not horrible per se but high all the same. That said, I would recommend them as they are honest.Just to follow up on my review, I spoke with Brendon at Casey’s and after discussing, he worked with me to make some pricing adjustments bringing the cost more line with the budget. He did not have to do this but he does appreciate the relationship with his customers. As a result, I have bumped them to a 5 Star review. Thank you Brendon, well deserved.
16:44 01 Sep 20
16:12 01 Sep 20
19:23 27 Aug 20
I was really pleased with the service at Casey’s Automotive. I had an oil change and tire replacement done. They were able to get both services done in one day. Matt was the person I dealt with and he was very professional and courteous.